Support

How can we help you today?

Find answers about renting, returning, payments and using your Juice power bank. Still
need help? Our support team is here for you.

Partners get a priority lane. Customers usually hear back in under 15 minutes during opening hours.

Partners hotline

Priority

Browse the most common questions. Can’t find it? Jump to Contact Support.

How do I rent a power bank?

Scan the QR code on any Juice station, complete a quick sign-up, and a bank pops out. Return it to any Juice station in the network.

How much does it cost?

€1 for the first 30 minutes. Daily cap of €5, weekly cap of €20 — you never pay more than that.

What if I don't return the power bank?

After 72 hours the bank is auto-purchased at €25 and the rental stops charging.

How do I request a refund?

Reply to your rental receipt or use the Contact Support tab — refunds for valid issues are processed within 48h.

How do I become a partners?

Submit the request form on the home page. Our team schedules a free install, usually within 5 business days.

What does it cost to partners?

Submit the request form on the home page. Our team schedules a free install, usually within 5 business days.

My station is offline — what now?

Use Report an Issue with your station ID. Most connectivity issues resolve within an hour once flagged.

How and when do I get paid?

Payouts run monthly by bank transfer, with a live dashboard showing rentals in real time.

Give us the station ID (printed on the top of the unit) and a quick description — we route it directly to the field team.

All Juice stations across the Netherlands, reporting in real time.